Digital Government and Artificial Intelligence: Transforming Public Management in Colombia

In today's world, characterized by international conflicts, economic crises, corruption, and social unrest, governments must find solutions to navigate these challenges. For instance, during the COVID-19 pandemic, many governments developed applications to monitor virus spread and implement containment strategies. This highlights the relevance of research on technology applied to the government sector.

Public management has evolved significantly throughout history, transitioning from hierarchical models to the current paradigm of Intelligent Public Management. This section explores the various models of governance that have emerged, including the bureaucratic model and the New Public Management, culminating in the current focus on digital transformation.

This research employs a qualitative, historical, theoretical, descriptive, and documentary approach. It analyzes whether advancements in digital government and artificial intelligence in Colombia have impacted citizen satisfaction, utilizing various analytical tools and frameworks.

Over the past decades, countries have evolved from e-government to digital government, emphasizing the importance of open data and interoperability. This section defines key concepts such as open data, digital government, and public innovation, highlighting their significance in enhancing public service delivery.

Estonia serves as a leading example of digital governance, having developed a robust digital infrastructure that allows for 99% of public services to be accessed online. This section details Estonia's innovative practices, including its interoperable platform, X-Road, and the benefits of its e-residency program.

Colombia's transition to digital government has been marked by various legal frameworks and initiatives aimed at enhancing connectivity and digital services. This section outlines the key milestones in Colombia's digital transformation, including the establishment of the national digital government policy and the ongoing efforts to improve internet access across the country.

Despite progress, Colombia faces significant challenges in achieving full digital government implementation, including issues related to internet connectivity and cybersecurity. This section discusses the need for continued investment in technology and citizen education to bridge the digital divide.

In conclusion, the integration of digital government and artificial intelligence presents a unique opportunity for Colombia to enhance public service delivery and address social challenges. However, achieving these goals requires a concerted effort to improve connectivity and empower citizens through education in technology.